1 Message
Bill increase
My bill increased $30 with no warning or explanation. I have been trying to get xfinity on the phone or chat, but everything is automated and won’t direct me to an agent. I don’t understand why it’s so hard to speak with someone and why my bill increased this much.
XfinityAngie
Official Employee
•
1.8K Messages
10 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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