Bill increase

Hello @monk07, thank you for taking the time to reach out to us on our Xfinity Forums. I try to keep my bills as low as possible, so I certainly understand how frustrating it is to receive notice that one may be going up. Please rest assured, you have reached the right team! We can review the account and look into the options we have to avoid that increase. Please send us a direct message with your full name and service address.

Here's the detailed steps to direct message us: 

 • Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message