Hello shirleyfreeman. Thank you for creating a post on our Forum. Sudden increases in fees are usually at the end of a promotional/ discount period. Regarding promotional discounted offers, We offer an introductory discounted rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory discount period offer expires, the price does go to what we call Everyday Price or regular rate. If you would like some assistance reviewing your account to determine if that is your case, I can help. Please reach out to me via private message and include your full name and service address so I can assist you.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
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ComcastJoeTru
Official Employee
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6.7K Messages
10 m ago
Hello shirleyfreeman. Thank you for creating a post on our Forum. Sudden increases in fees are usually at the end of a promotional/ discount period. Regarding promotional discounted offers, We offer an introductory discounted rate for the first 6 months, 1 year, or 2 years depending upon the offer. After the introductory discount period offer expires, the price does go to what we call Everyday Price or regular rate. If you would like some assistance reviewing your account to determine if that is your case, I can help. Please reach out to me via private message and include your full name and service address so I can assist you.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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