Bill increase with no explanation

Question

My bill has changed in the last 6 months from 46.20, to 66.20, to 69.20. I have received NO COMMUNICATION as to WHY it has changed. I only get wifi. Any idea why it has changed so much? I literally can't find a customer service number and the AI assistant is not helpful at all (shocker).

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityBrianH · Answer

k.win55 Thanks so much for reaching out to us here with your question! I know howfrustratingg an unexpected billing increase can be, to help you see any upcoming changes on your bill Xfnity list all of your current discounts and the date those discounts expire. If you would like me to review your account for opportunites toi lower your monthly bill please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

Billing

k.win55

Bill increase with no explanation

EG

XfinityBrianH

New to the Community?