NoUsername2020's profile

Mon, Dec 28, 2020 5:00 PM

Bill Increase this Month

I am trying to speak to someone about a bill increase which was not authorized by me. I also did not give prior authorization for the increase. I have been given the run around all evening calling 1-800-XFINITY. It constantly hangs up on me, even after saying I'll be transferred to an agent. The customer service needs some serious work. There is also no chat available on the Xfinity website to speak with an agent. It tells me to call 1-800-XFINITY. I just want my bill back to what it was prior.

Responses

New Poster

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2 Messages

6 m ago

Hi and thanks for the response. How can I talk to someone live?

Again

Expert

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25.8K Messages

6 m ago


@NoUsername2020 wrote:

I am trying to speak to someone about a bill increase which was not authorized by me. I also did not give prior authorization for the increase. I have been given the run around all evening calling 1-800-XFINITY. It constantly hangs up on me, even after saying I'll be transferred to an agent. The customer service needs some serious work. There is also no chat available on the Xfinity website to speak with an agent. It tells me to call 1-800-XFINITY. I just want my bill back to what it was prior.


You don't say how much the increase is.  However, an increase can occur when your promotion ends, causing a significant increase, but recently fees, surcharges and taxes have all gone up.  Unfortunately none of this requires an authorization by you; you agreed to this when you started service.  If you look at the notes in your billing statement you can usually find the reason why your bill increased.

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Official Employee

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2.9K Messages

5 m ago

Greetings, @NoUsername2020! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your bill is on the rise. We can certainly have a look into the account to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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