Visitor

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2 Messages

09/23/2026 4:19 PM

Bill Increase, help me stay with Xfinity

Hello, My promotional pricing recently expired and my internet bill has increased to $69/month.

I’m currently comparing Xfinity with Verizon and T-Mobile 5G Home Internet, both of which can provide me with comparable service at a lower monthly cost.

I’d prefer to stay with Xfinity because the service has been reliable, but I need the monthly cost to be competitive. Could you please review my account for any existing-customer promotions, loyalty offers or lower-cost plans that would bring my bill down?

I’m not asking for anything outside of the offers I’m eligible for. I just want to see what the best available option is for my existing account before I decide whether to switch providers.  Thanks

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Expert

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121.5K Messages

3 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Visitor

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2 Messages

Thank you!  I actually just got off the phone with Xfinity customer support and they were able to reduce my rate to the promotional pricing, so I’m staying with Xfinity after all

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