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user_s61e97
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Visitor

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3 Messages

Monday, April 13th, 2026 8:57 PM

Bill Increase by 33.7 percent

I am highly upset at my bill increase from one month to another I went from paying 190 a month to 254 a month , which is just ridiculous in this economy, mind you I have internet, cable, security and mobile services with Xfinity, you would think they would incentivize long time customers to stay with Xfinity but instead they stress us out by having to shop around and having to decide on another provider due to these increases.  I have been with the company since 2020, can someone please help

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8 hours ago

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XfinityMartyR

Official Employee

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3.1K Messages

8 hours ago

 

We appreciate you reaching out to us over our Community Forums! We would be more than happy to help get you pointed in the right direction. It sounds like you have had a promotion expire recently, or have been impacted by the 2026 rate adjustments. Rate adjustments typically occur annually (often in December/January), increases stem from rising programming costs and network investments. All rate increases will be outlined on your billing statement 30 days before the change. 


Xfinity Bill Changes

 

 

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user_s61e97

Visitor

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3 Messages

@XfinityMartyR​ why can’t I get the same promotions as before for a reasonable rate ?  Any promotion that will allow my to maintain my bill within the same price range 

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8 hours ago

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XfinityQue

Official Employee

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562 Messages

 

user_s61e97, we can certainly take a look for you. Promotions come and go and most times the ones that were enormously discounted never have any similar close to them. It is about the joy during that ride. I can tell you enjoy what you have. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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user_s61e97

Visitor

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3 Messages

Ii did , how long before they respond

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8 hours ago

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XfinityQue

Official Employee

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562 Messages

 

user_s61e97, sounds great. We support Xfinity Forums, X, Facebook, Reddit, and many more - so there may be a delay in response depending on current intake - please be patient with us as we receive hundreds to thousands of messages a day. We are here.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

8 hours ago

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