bill increase after one year

user_7jb4dg Hello and thank you for reaching out via our Xfinity Community Forums. It sounds like your last promotion was good for about a year and that is why you are seeing the increase in your billing at this time. Iwould be happy to review your account and look for a new promotion with you. To get started, please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 
 
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Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
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