Visitor
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1 Message
Bill incorrect, address incorrect and customer support not responsive
My bill is $220+ dollars and I've had service for 9 days. It took weeks to receive my gateway and weeks after that to get a line ran into the apartment for use. My account is only suppose to be the 300mbps package and it's claiming to be more in the app. I can't change my passwords without receiving errors and being asked to call. From the beginning it was an abnormal process. The representative connected me to wifi hotspots with me having to pay the $10 fee said she linked it through her account somehow, after researching I'm not comfortable with that regardless of the fee being waived or whatever the situation is. Ive had numerous attempts to access my account blocked by the protection on the app. There's just too much inconsistency and odd business practice. I demand an formal explanation.
XfinityJeffB
Official Employee
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308 Messages
7 hours ago
Hello user_vt8wyq, thank you for reaching out here in our Xfinity Community forum. We appreciate you and your time. I would like to assist you, to do that, I will need some account information best kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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