Good afternoon @user_yf2s3i, we can assist with submitting a ticket to have the account transferred into their name. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
EG
Expert
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112.8K Messages
4 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
•
2.2K Messages
4 days ago
Good afternoon @user_yf2s3i, we can assist with submitting a ticket to have the account transferred into their name. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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