user_hha999's profile

Frequent Visitor

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24 Messages

Saturday, June 15th, 2024 10:47 PM

Closed

Bill High - keeps going up

I have been a Comcast customer for about 40 years.  I have what used to be called Triple Play, TV, Internet and Voice.  My bill is 228.00 and keeps going up.  I was trying to chat with an agent to see what options are available to lower my bill before I have to cancel my services altogether.  Instead of helping my with my concern, she kept asking about my current cell phone.  I am happy with my cell phone and the price.  I have zero interest in Xfinity Mobile, maybe its a good price for a year but then it will be sky high just like my current services.  My neighbor had the exact same services as I do but her bill was about $50 less than mine.  I will be calling on Monday to cancel my services since I can get internet through my cell phone data and I can get Direct TV at a much lower price that Comcast.

Official Employee

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2.1K Messages

10 months ago

 

user_hha999 I'm sorry to hear about your experience. This is not how we would like you to feel and we'd like an opportunity to turn this experience around. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.
 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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