Visitor
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1 Message
Bill help
Hello, I am wondering if there are any options for me to get help with my $900 bill with xfinity right now.
I moved recently as I have before with all my services transferring just fine. This last time the agent didnt tell me my cameras would change to full price amounts after moving this last time. I had a past due balance which I had already made plans to pay in full but now my bill is $900!!! I work from home and desperately need to keep my services.
XfinityJamesC
Official Employee
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2.7K Messages
2 hours ago
Greetings, @Shadowsnacks22! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this unexpected bill. You should be able to transfer the installment plan on your cameras when you move to a new address, as long as you are keeping all your services the same.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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