2 Messages
Bill grace period ?
Hello,
I am unable to pay my bill on time this month but I can make the payment a week later than the due date. Is there a grace period available or will I lose services immediately? I tried to make a payment arrangement but I don’t “owe” a delinquent balance so it wouldn’t let me. Help!
XfinityJosephA
Official Employee
•
1.7K Messages
1 year ago
Hello, @user_hgr00y if you don't have a delinquent balance your service will not be shut off. If your next statement generates, and you end up with a past due amount owed you can set up a promise to pay using the automated system when calling 1-800-Xfinity or with the Xfinity app. From the app just use the chat bubble in the right corner 👍
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