1 Message
Bill got raised AGAIN
I need some help with my service. Everything is great, BUT the bill keeps being raised within months.. which is just crazy. I may be exaggerating, but I used to pay around $50, then around $70 after the promotion ended I think, and within a year or two, I’m now paying over $120. I love Xfinity, but I just can and won’t be paying this next month. I’m hoping to get some help, or I may just have to look for another service provider.
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRoberto
Official Employee
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1.5K Messages
2 months ago
Hello and welcome to Comcast @Gamersbloc_Rival! 😊 We appreciate you reaching out to us today regarding the increase on your bill. We understand that dealing with an increase can be frustrating, and we apologize for any inconvenience you’ve experienced. Our dedicated team of Billing specialist are here to assist you.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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