Bill Going Up Again

Lisa182 thank you for taking the time to reach out today, it sounds like you have reached the perfect team to assist you with finding a new package option that includes the value you are looking for. I would be more than happy to check into what we have available for you in terms of internet service going forward. To get started, can you send me a direct message with your complete service address and full name? Just to know who I have the pleasure of working with today and to locate your account. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

@Lisa182 Thanks again for reaching out here in our community. It was a pleasure to assist you in getting a new promotion added.