miabeeker's profile

New Poster

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1 Message

Thu, Oct 1, 2020 4:00 PM

Bill doesn’t reflect current contract

My 12 month promotional contract ended this month. Xfinity automatically set me up with a much more expensive plan that included TV (which I never had included before and never use), so I signed a new 12 month contract that only includes internet. My plan shows the new contract ($60/month) but my bill still shows I’ll owe for the old “updated” plan ($85/month). This is for the upcoming pay period. Can’t get in touch with customer service. Can some please help me resolve this?

Responses

CCAndrew

Diamond Problem Solver

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25.9K Messages

8 m ago

Your monthly bill was already generated when you made changes. It’s next months bill that will show your changes

New Poster

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1 Message

7 m ago

Will there be a credit of the charges paid that were not actually due? 

ComcastAmira

Official Employee

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2.3K Messages

7 m ago

Hello @miabeeker, thanks for reaching out to us through Forums! We appreciate you being a customer with us and understand your concerns around the prorated billing. Your updated prorated account balance will not reflect on your end, until your next month's billing cycle. I would love love to double-check everything for you on my end. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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