Bill does not reflect recent promotion

nerdyplayer Good morning to you! I'm sorry to read that your new promotion is not showing on the latest statement. I know when the promotions end it was come as a surprise and after working with someone you would expect to see the details of that conversation updated on the statement. With billing processed in advance there are times that I see a delay in the new promotion showing only because the account change takes place during a billing cycle and the account needs to be adjusted / prorated for the new services. 

I am happy to help out and make sure that we have the new promotion in place for us as expected. When was the new promotion added? If you look at your monthly statement, it should show a statement posted date at the top right of the pages. What date was this statement posted?