Visitor
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2 Messages
Bill dispute
Hi, following up on my forum post — I'm disputing $330 in unreturned equipment charges on my Aug 12, 2026 final bill ($120 and $210, account ending 8658). I returned all equipment in person at the Xfinity store in Estero, FL in early August 2026 after disconnecting service. Please check your store return logs under my account and reverse both charges. I don't have the paper receipt.
[edit: personal information]
XfinityDena
Official Employee
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4.7K Messages
22 days ago
Thank you for reaching out @user_ehbh22 Please do not post your private information on this public platform to keep your information secure. I will leave you instructions on how to initiate the message with us to review your billing with you! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
- See how to send us a message with the link: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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