Bill dispute

I am formally disputing the $350 unreturned-equipment charge on my account.

When I canceled my Xfinity service, I personally returned the Xfinity equipment to an Xfinity retail store. I was not provided with a receipt at the time of the return.

I am requesting that Xfinity investigate the store’s equipment-return records and reconcile the equipment that was returned with my account.

Please provide me with the following:

• The exact equipment you claim was not returned, including the serial number and/or MAC address.
• The date the equipment was recorded as due back.
• Any documentation showing that the equipment was not received.
• The records associated with the Xfinity store where I returned the equipment.

I dispute the $350 charge and request that it be removed from my account while this matter is investigated. I do not acknowledge this charge as valid.

If the matter cannot be resolved at this level, please escalate my dispute to a supervisor or the appropriate equipment-return/billing resolution department.

Please provide the outcome of your investigation in writing.