Bill dispute

In last December, I was offered a combined promotion of internet and Ipad mobile service from Xfinity chat agent.

At first the agent offers $55.00/month for a 1Gbps Intenet and later the agent also offered an Ipad mobile service with no extra charges. He/she clearly mentioned it was $55.00 for both internet and mobile service even including tax and fees as follows:

“So in this NEW DEAL you will be getting - 1000 MBPS high Speed GIGABIT Internet + FREE Xfi Gateway Modem with Advance Internet Security along with UPGRADED Upload/Download Speed + FREE UNLIMITED DATA

And EXCLUSIVELY you will be getting 1 Brand New Apple iPad 1oth GEN from XFINITY along with 1 New Number with UNLIMITED DATA on us AT NO EXTRA & ADDITIONAL COST.

EVERYTHING @ just $55/month. (with all taxes & fees included and auto pay via checking account)”

 

Further the agent told me that this promotion would be for 2 years.

“You will only be charged just $55 only for everything included.

This deal will be valid for the next 2 years.

EVERYTHING @ just $55/month.”

The agent only mentioned upcoming one time charge of $78.46 for tax and fees.

This happened on 12/6/2024.

After that, I have called and taken chats here to four times because Xfinity has charged 65.33 for internet and $29.50 for mobile service. The total service charge is $94.88, which is about $40 higher than $55.00/mon. When I contacted February and March, agents told I need to wait for some billing cycle, then I will get full credit and I would pay $55.00 for both Services. And they promised to resolve this problem.

In April bill, they charged $65.33 and $29.50 again. Whenever, I contact, there are two separated agents from either Internet or mobile and they cannot cooperate to resolve this problem, but they kept on saying they could not see other side’s bill and they could not manage it.

 

Could you please resolve this problem without extra charge for two years?

 

Best regards,