Bill Discount

So I was told to get a $10 discount on my bill, I would have to set up Autopay with my back account. I did that within the 29 day time window (3 days after I started my service) after changing my payment method and making and early payment. If I made an early payment, Does it void the $10 discount or will I receive it?

Thank you,

Max.

Responses

U

user_6jhvaw

1 Message

10 months ago

I have the same question. I have been getting the $10 discount because I set up automatic payment with my bank account. If I made an early payment with a credit card, would it opt out my $10 discount for the specific month?

1

0

XfinityKrista

Official Employee

•

1.5K Messages

Hello @user_6jhvaw, thank you for taking the time to reach out on social media. I understand your concern with the payment, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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10 months ago

0

EG

Expert

•

110K Messages

10 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJamesC

Official Employee

•

2.1K Messages

10 months ago

Greetings, @MaRo2037! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your auto-pay discount. You have definitely come to the right place for assistance.

Generally speaking, if your first bill was issued before the auto-pay discount was applied, making your payment early will not have any impact. Any potential adjustments would not be made until the next monthly bill is generated anyway. It can take a full billing cycle (up to 45 days) for a new auto-pay discount to appear on your account, so if you set it up on day 3, there's a good chance it will be applied by the time your next bill goes out.

It usually takes 24-48 hours for a payment to post to your account, so if you do plan on making an early payment, it should be done at least three days ahead of your due date. That way, you won't run into any issues with a double payment.

2

M

MaRo2037

2 Messages

Alright, Thank you so much.

10 months ago

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XfinityThomasC

Official Employee

•

2.5K Messages

@MaRo2037

You're welcome! In the future, if there is anything that our team can assist you with, feel free to post a message on our forum.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Billing

MaRo2037

Bill Discount

user_6jhvaw

XfinityKrista

EG

XfinityJamesC

MaRo2037

XfinityThomasC

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