Hello @user_e200v5, thank you for bringing your concerns to our Xfinity Community Forums, I know how important it to stay on top of your bills to avoid issues with late fees, have you always received a paper bill? I know sometimes this happens when your paperless billing option is turned on. If you are not sure if it is on you can log into your account and manage your billing preferences. https://www.xfinity.com/support/account-billing#account-management
XfinityQuemekia
Official Employee
•
40 Messages
2 days ago
Hello @user_e200v5, thank you for bringing your concerns to our Xfinity Community Forums, I know how important it to stay on top of your bills to avoid issues with late fees, have you always received a paper bill? I know sometimes this happens when your paperless billing option is turned on. If you are not sure if it is on you can log into your account and manage your billing preferences. https://www.xfinity.com/support/account-billing#account-management
You can also view your bill online and through the Xfinity app at any time: https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill. Let me know if this helps.
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