Visitor
•
1 Message
Bill date
I have been an Xfinity customer for only about 30 days, and I am concerned because my billing date continues to change on its own. I have already tried all recommended troubleshooting steps, but the issue has not been resolved. It doesn’t matter if i use the app, website, or a computer the change bill date has an error message!!!!
This inconsistency is confusing and concerning, especially as a new customer. I would like this issue reviewed and corrected as soon as possible.
Please permanently change and set my billing date to the 19th of each month and confirm once this has been completed. I would also appreciate clarification on why my billing date has been changing without my request.
Thank you for your assistance. I look forward to your prompt resolution.
XfinityBillie
Official Employee
•
3.8K Messages
2 hours ago
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
EG
Expert
•
115.4K Messages
2 hours ago
The concern is not "Xfinity App" help related. Topic moved here to the proper help section.
(edited)
0
0