Visitor
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2 Messages
Bill Creep with Contract $5.00 more this cycle.
Our bill despite having a contract (expiring this August ) was increased by $5.00 this cycle with no notification and no direct reasoning on the statement as to what for only very vague wording was shown.
Official Solution
CCTambrey
Gold Problem Solver
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3.4K Messages
2 years ago
Hello @user_f0764c
Thanks for reaching out to us here for support with your bill. You can use the My Account app to review your monthly bills. and it will outline any changes that may have happened. Additionally, we have changed the structure of our automatic payments and Paperless Billing discount (APPD) for select customers. These customers will receive a $5 APPD if they choose to pay with a debit or credit card, and a $10 APPD if they pay from their checking/savings account using Electronic Funds Transfer (EFT). If you have seen an increase of $5 it could be because of this recent change. If you would like to continue receiving the full $10 credit you will need to set up your automatic payments to use an EFT instead of a debit or credit card.
If you would like, you are also welcome to send us a DM with your first/last name and service address, and we can take a look over the bill with you as well as see if there are any options available to help lower your monthly rate. :)
To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.
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