Visitor
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1 Message
Bill credit
I was promised a bill credit for 3 months and they have just been giving me the run around for over 2.5 hours on the phone. I keep asking to speak to a supervisor, after holding for long lengths of time I’ve either been hung up on or transferred to the wrong department with no supervisor present.
XfinityJoe
Official Employee
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1.5K Messages
2 hours ago
Hello @user_hpbr6s, we would be happy to review your bill with you after completing a quick account verification.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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