bill credit

I originally qualified for the $1,100 promotion, but due to Xfinity’s error, I had to place a new order after the promotion had dropped to $700. Multiple representatives acknowledged the mistake and promised an additional $400 bill credit to honor the original offer. Despite repeated calls, the promised credit has still not been applied.

In addition, I am extremely disappointed with how this matter has been handled. Several supervisors and managers were dismissive, spoke over me, became argumentative, and in some cases disconnected the call without resolving the issue. I was also placed on hold for an excessive amount of time, only to have the call disconnected. I find this treatment unacceptable and disrespectful to a customer who has made every effort to resolve this issue in good faith.

This issue was caused by Xfinity’s error, not mine. I expect Xfinity to honor the original $1,100 promotion and I request that this complaint be reviewed by Executive Customer Relations immediately.