Visitor
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1 Message
Bill credit
I'm requesting credit for 5 days, Jan 23 - 28, 2026 when I was without service.
REASON
A new cable box was installed by Xfinity tech on Nov 6, 2025. It stopped working on Jan 23, 2026.
First available appt for a technician to troubleshoot and fix was Jan 28, 2026. The tech had to install a new the box.
XfinityJamesC
Official Employee
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2.8K Messages
2 hours ago
Greetings, @user_s9wzlf! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about receiving credit for the days you were unable to use your service. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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