Visitor
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1 Message
bill credit
I am contesting the amount of my bill dated July 16, 2024. I experienced 10 days of tv, internet, and voice outages from July 8, 2024 through July 17, 2024. When I try to request credit at Xfinity online it only allows credit for one day ($14.26 total credit) which is not the correct credit in my situation. When I try calling customer service, I am not able to speak to a live rep as the recording tells me there is an outage in my "area" and I will not be able to speak with someone until that is resolved. I DO NOT have an outage at my service address which according to the recording is what is being checked by the system? How can this situation be resolved prior to my bill due date?
EG
Expert
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107.2K Messages
4 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVictor
Official Employee
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892 Messages
4 months ago
@ek001 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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