Bill Change With No Support Contact

Hello,

A few days ago I had noticed my bill had changed from $85/month to $105/month without warning. When I called to check, I had an agent change my billing and promise "no change, except for the price down to 75" repeatedly.

However, yesterday I noticed the TV did not work. On rechecking today, I was connected with a person on a text message who then offered me a "deal" for $145/mo to restore the TV!

What is going on with this?

In any reply from Comcast, begin exclusively begin your reply with "You can contact my email at the address xxxx@yyy" or "You can contact us by phone at xxx-yyy-zzzz". Any other response that doesn't start with a phone number of email will be interpreted as a demand from you for me to stop my service.

Thanks,

user_wrvoim

Responses

XfinityChelseaB

Official Employee

•

1.2K Messages

3 months ago

Hello @user_wrvoim, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

1

0

U

user_wrvoim

5 Messages

Okay, given that you are demanding I stop my service, how can I do so?

Like

Reply

3 months ago

0

U

user_wrvoim

5 Messages

3 months ago

Any updates to this post?

1

0

XfinityThomasA

Official Employee

•

1.8K Messages

Our Digital Care Team can help, user_wrvoim. Let's work together in direct chat messages to ensure you're subscribed to the services you enjoy the most, and at the best value. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

3 months ago

0

Billing

user_wrvoim

Bill Change With No Support Contact

Was this helpful?

XfinityChelseaB

user_wrvoim

user_wrvoim

XfinityThomasA

New to the Community?