Bill Assistance

I’m laid off temporarily due to the government shutdown. I was hoping I’d see the installment plan on my account so I can keep my service active, but I’m not seeing it.

what options are available so I can keep the service active until I start getting paid again?

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XfinityOrlandoM

Official Employee

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2.6K Messages

16 hours ago

@user_88cdc5

Thanks for reaching out to us we do apologize for any inconvenience . To get started please send us a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

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user_88cdc5

Bill Assistance

XfinityOrlandoM

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