Vortigern's profile

Frequent Visitor


6 Messages

Sun, Oct 25, 2020 8:00 PM

Bill and plan help

I'm currently disabled, and because of that have recently become unemployed. Moreover, my plan rate increased without my being made aware. Is there any help I can receive with my due bill, and can someone help me change to a less expensive plan?



Official Employee


2.3K Messages

7 m ago

Hello @Vortigern, thanks for reaching out to our Digital Care Team through Forums. We appreciate you being a customer with us and I am sorry to hear about your recent unemployment. I absolutely understand the need to have a manageable bill and we would love to assist you in finding available promotions better fitting for your overall needs. You should have been informed of any increases on the previous bill before the increase occurred. We can also double-check on that as well. Can you please send me a Private  Message including your first and last name as it appears on the account? 


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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