bill amount not right despite talking to multiple live agents

Question

i need help yesterday my bill amount was not paid because they haven’t changed the bill amount to the right price.

user_epvevu · Answer

last agent i talked to said they have made an ticket as well but i don’t see any active ticket on my account. i always paid on time and now the bill amount is so high i don’t want to lose internet for the house and college.

EG · Answer

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityGabriel · Answer

user_epvevu, Hi! Thanks for taking the time to reach out. As a paying consumer myself, I can understand the importance of not losing the internet service for your home and schooling. I am sorry to learn about this experience with having to talk to multiple agents due to the billing amount not being right. You've come to the right place. We are a team of experts who specialize in resolving billing concerns over social media. We can help. To get started, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon in the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

Billing

user_epvevu

bill amount not right despite talking to multiple live agents

user_epvevu

EG

XfinityGabriel

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