3 Messages
Big increase in bill
My bill went from $55.17 to $108.88 monthly with no explanation. Why did it increase by $53.71? Do I need to go into my local office so they can break the details down for me?
3 Messages
My bill went from $55.17 to $108.88 monthly with no explanation. Why did it increase by $53.71? Do I need to go into my local office so they can break the details down for me?
Accepted Solution
XfinityDena
Official Employee
•
3.7K Messages
2 years ago
That is a great question @user_w48fwy ! From my experience it usually goes up due to an end in promotional rates on the account but I am here to confirm what is going on. If that is the case I would be happy to review the account for a new discount. Here is a link: https://www.xfinity.com/learn/offers with our current promotions if you wanted to take a look. Just make sure you are logged on to your account to see the promotions available for your account. You can also set up the services directly from the website. I also want to let you know there is a government benefit program called Affordable Connectivity Program that could save you up to $30 a month on internet costs. Please visit the link: www.xfinity.com/ACP to check out the process to qualify.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_8qxbka
2 Messages
1 year ago
My bill went up by $50.00. No explanation as well. Must be time to cancel the service.
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