Visitor

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1 Message

10/29/2026 1:51 AM

Benefits

It said I wasn’t eligible to claim benefits 

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Expert

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122.6K Messages

2 hours ago

The concern is not "On Demand" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

(edited)

Official Employee

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3.8K Messages

2 hours ago

 

user_lgzrn8 Hi, and thank you for reaching out to our Xfinity Community Forums! That’s definitely a frustrating experience, especially if you were expecting the benefit to be available. Let’s see if we can figure out what happened! Can you tell us which benefit you were trying to claim and what it showed when you attempted to redeem it?

 

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