Visitor
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2 Messages
Being sent bills to collections that aren't mine.
Was sent emails and now getting text messages from xfinity assistant claiming unpaid bills being sent to collections. I assumed this was fake because my account is paid up on autopay and my balance states 0.
However the bills being sent have my name on them, but a different address. I have attempted to resolve this issue three separate times by going into the store. They claim it won't affect anything and not to worry about it. I'd like a second opinion if possible. I'm getting very frustrated with the competence within my area.
XfinityRaf
Official Employee
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1.6K Messages
2 hours ago
Good evening @user_641wv0. Our team can review your account and possibly open a ticket to get these notifications cleared. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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