Visitor
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4 Messages
Being Overcharged, and switched plans to adjust. Is it possible to somehow get reimbursed, or at least reduce my next bill?
I am currently not signed in because of a "400 Bad Request" error whenever I try to access my account on anything that isn't the mobile Xfinity App. (EDIT: I have been able to log in after clearing cookies on my browser.)
I have been getting charged $130 for a 400 Mbps plan. Not only was this well above what I originally agreed to over 2 years ago, but it's also upwards of $50 more expensive than if I were to "downgrade" to a $80 plan that gives me 500 Mbps. I contacted a customer representative to get onto this plan, but I am still going to be paying the $130 charge on the 5th when my bill is due according to my mobile phone, and I would like to know if there's any way at all to not have to pay that amount, considering I have been paying $50 more than I should have been, for months, for a plan that's worse than the $80 plan available right now.
XfinityAdrienne
Official Employee
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1.8K Messages
7 hours ago
Good Morning, @xweert123! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I completely understand the concerns with wanting to ensure that you are receiving the best rate possible, and I am happy to hear you were able to get the more cost-effective rate.
With the changes that were made in the middle of the billing cycle, the lesser amount would not update until the following billing cycle to due to the changes that were made in the middle of a billing cycle. Your next bill will reflect prorated credits and charges for the changes that were made within the billing cycle. You will be able to pull up your PDF statement via the Xfinity App which will show under other charges/credits for the changes that were made within the previous cycle. We are unable to change that amount that would due on the current statement once it has been generated. Please let us know if you have any other questions/concerns, we are here to help!
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XfinitySara
Official Employee
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2.4K Messages
4 hours ago
@xweert123 - It looks like we've taken care of everything for you! New plan, lower price. Removed an old modem to ensure no further charges for unreturned equipment. We discussed your current and future balance, and even corrected how we had your name listed in our billing system! As mentioned via DM, we encourage you to post again if anything else arises, and our Digital Care Team remains here to support you and your household however we can :)
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