Being over charged for an iPad that was supposed to be free as part of a bundle

i sure did and a few times. they throw it back to the internet team who sold me the bundle .

i was supposed to get monthly credits of 45$ to bring the total cost to 88$.

i have to spnd hours every billing cycle.

i have the transcripts of every chat and their promises to fix it since 10-24

@user_i2pjj2 No worries, Our team is here to help! 

Can you please direct message me your first and last name along with your full service address so that I can assist with your iPad concerns. 
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.