Visitor
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1 Message
Being Double Billed for an old Account and new account after speed upgrade
I need help for being Double Billed for an old Account and new account after speed upgrade since June 2026. Xfinity messed up and ended up having 2 accounts on my address.
I called Xfinity customer service and the agent looked it and said they fixed everything but I was still double billed since then. I contacted them again last week and once again they said they fixed it. But after that I got a separate bill for this old account of 2-3 month service charge plus equipment charge which I only used my own device. I've lost hope now with Xfinity customer service. Please help.
EG
Expert
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120.1K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityTommy
Official Employee
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3K Messages
2 hours ago
user_qjswem Good afternoon! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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