Visitor
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1 Message
Being double billed and harassed
I’ve been double billed by Comcast since January 2026, cancelled my service in July and have spent countless hours on the phone with your terrible customer service support. This last phone call I was told both accounts (the one closed in January and the other account opened in January) were both deactivated and I owed no money. My fiance and I are still getting collection notices. How do I get your terrible company to leave me alone. If this isn’t resolved WITH PROOF OF NO DEBT this time I will be filing a complaint with the BBB and hiring a lawyer
XfinityJoe
Official Employee
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1.5K Messages
12 minutes ago
Thank you for reaching out @user_don2rv That definitely sounds frustrating, and I'm sorry you've been dealing with repeated notifications. We'd be happy to take a closer look and investigate further.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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