Being debited twice for the same bill from my bank account

I have automatic payments setup and I just noticed my bank statements that xfinity has been debiting my bank twice for the same bill. The double charge does not reflect on xfinity billing.

This has been going on since April 2024, for each month until now.

I have contacted support but no help. They keep saying they will fix this in 24 hours but nothing happens. I keep waiting.

My next step is contacting the bank or filing a dispute in the court.

Responses

XfinityDilary

Official Employee

•

2.2K Messages

1 day ago

user_yx3lzu Thanks for posting on our community forums for assistance with your payment concerns. We'd like to investigate further. Could you please send our team a Direct Message with your name and service address? Our team can take a look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_yx3lzu

Being debited twice for the same bill from my bank account

XfinityDilary

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