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user_5q5fef
1st Topic

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2 Messages

Thursday, May 28th, 2026 1:26 PM

Being charged twice

My payment for last month was reversed. So I made a one time payment of $115 to cover my bill amount. It came out of my bank account and is posted right now to my Xfinity account. And now Xfinity is saying I owe double my bill amount for next month. If I get charged twice I will be terminating my services with Xfinity. 

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2 hours ago

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XfinityAmira

Official Employee

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4.8K Messages

4 hours ago

Hi user_5q5fef! Thanks for reaching out on our Xfinity Forum regarding this billing concern. Please know my team is always here to support you with your service needs. Depending on when you made the payment, the correct balance due may not have updated yet. To confirm, did you make the payment today? 

 

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user_5q5fef

Visitor

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2 Messages

The payment was made and came out of my bank account on may first

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2 hours ago

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XfinityBenjaminM

Official Employee

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3K Messages

We'll need to be in your account to get a look at what is going on specifically. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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