1 Message
Being charged twice a month for a service I don’t have
Hello,
Over the last few months I have been getting double charged for an account I no longer have. I transferred my account from one residence to another and then I decided to upgrade from 500mbps to 1000mbps. However the guys were lazy and just made me a new account instead of settling the old one. I am currently paying 90.31 the last few months to get 1000mbps but my account still says I’m being serviced 500mbps. And on top of that, I am paying 60-65 dollars for I don’t even know what. But my account and statements on the Xfinity app reflect the 60-65 dollar payments, but I keep getting texts and emails and charges on my bank statements that reflect an additional charge of 90.31? How am I being charged all of this money and it doesn’t exist in the system? Please help me correct this. I have been calling for weeks to get this resolved, but to no avail.
EG
Expert
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107.1K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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2.4K Messages
2 months ago
Hey there, user_0yecxy, thanks for reaching out through Xfinity Forums regarding your billing concerns. We want to ensure you have the right services on your account. You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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