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user_k8to5k
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Tuesday, October 31st, 2023 2:29 AM

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Being charged for Xfinity Mobile when I didn't activate an account

I'm having the same issue with being charged for years now for services I did not activate. I'm see now that I was being charged all this time. How is it that Comcast can get away with this type of trickery with separation of bills. I had no idea Mobile services get charged separately. I need assistance with getting my money back. My mobile service has always been under Verizon and still is. The customer service person who sold me internet and home phone (which I also don't used) sent me a Sims card that I never activated because I wanted to stay with Verizon so I wouldn't loose all my pics, saved items, etc...already on my phone. I'm thinking about legal action and contacting BBB.[Edited: "Solicitation"] I'm sure Xfinity has done this to lots more unsuspecting people. 

Question

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Updated 

10 months ago

 • Edited

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XfinityDilary

Official Employee

 • 

1.9K Messages

1 year ago

Hello, @user_k8to5k. Thanks for posting on our community forums for assistance. I'm sorry to hear about your Xfinity Mobile unauthorized charges. Have you tried contacting our Xfinity Mobile team to investigate this? You can reach us by any of the following means: 

 

- SMS Text Message: 1 (888) 936-4968

 

- Phone: 1 (888) 936-4968

 

- Chat

2

0

XfinityBradM

Official Employee

 • 

798 Messages

Hey there @user_ev80gk. It can be frustrating when your bill changes unexpectedly, that would cause me to have some major concerns as well! If you could please send me a DM with your first and last name along with your full-service address, we can get started diving into your account to assist with the Xfinity Mobile charges along with covering options to make your rate more manageable for your budget.

 

Residential Forums:

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_b8rk6n

2 Messages

1 year ago

same happened to me and I think they should be reported to BBB. [Edited: "Inflammatory"]. charging for services not used, hiding pricing in small print and making promises they never follow up on. have called about 10 times on this issue. disconnecting all my services with them and no, i would not recommend Xfinity to friends or family if they ask me that one more time. 

(edited)

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XfinityKatie

Official Employee

 • 

744 Messages

Hello @user_b8rk6n we hate to hear you feel this way, and never want to mislead you with billing. Even if you are not activating a phone, setting up an Xfinity Mobile account would result in a line being created and then charged for, even if services are not used as you agreed to set up an account with our services. This information should have been made clear to you, and it is not good to hear that there may have been miscommunication with this as we always strive to upfront and honest with our customers! You mentioned calling in, were you using our 888-936-4968 line? Have you tried chatting with our Mobile Experts for assistance with your billing concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ox5ivs

6 Messages

@user_b8rk6n​ [Edited: "Solicitation/Personal Information"]

same thing happened to us. 

(edited)

1 year ago

0

user_ox5ivs

6 Messages

1 year ago

Have you reached out for legal support? We are contacting lawyers to see about a class action lawsuit.  This is the EXACT same thing that happened to us. We didn’t realize mobile and phone were two separate charges. They charged us over a year for a phone service we never used.  While we were on the phone being sold the mobile service we said no we actually don’t want to do this because we don’t want our bill to be higher then what it is currently using Verizon.  The representative said oh well we already sent out the SIM cards just don’t activate them and you won’t be charged.  We called and were told no problem they would cancel and the only way to get our money back is to dispute the charges with our bank. Now xfinity has put those disputes that we were paid back into collections. This company is signing up guests after they know the service has been opted out of to make a commission on the sale of the additional service. 

0

user_kvalsm

1 Message

11 months ago

Xfinity charges for phone lines, say they got authorized text. Refuses to refund. Also saying they got approval from my husband who was deceased at that time. Check your statements 

0

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bubbyjo2002

Visitor

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12 Messages

10 months ago

They did it to me too tried to tell me that I didn't have the device that I was paying for for over a year and never had it and now they sent me to collections and think that I owe them $1,300 I'm planning on taking them to small claims I'm looking around for the address to subpoena them right now

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XfinitySheila

Official Employee

 • 

978 Messages

 

bubbyjo2002 This is not the experience we want for our customers and would love to help review this outcome and possible options. 

Please send us a direct message with your full name and service address to get started. 


 


To send a direct message please use these instructions: 


 


  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

bubbyjo2002

Visitor

 • 

12 Messages

Do you not think I did this when my services were falling out? I called 100 times over the course of 2 to 3 months, I posted on Xfinity forums, I even reached the executive level to a guy named Dave K* who still boldly lied through his teeth saying I never even had the device I was claiming I had. I have all the evidence I need the device payments coincide with the price of the device that I had , call records , email records, Samsung device records , service records, everything I need and I will not stop at just Financial loss I will be going all the way up for emotional distresses & loss of wages. I'm not wasting any more energy with you [Edited: "Inflammatory"]. I'll see you either through a third party arbitrary,  or in small claims court. Christopher [Edited: "Personal Information"] . Let's be real the only reason anyone from Xfinity mobile replies to these posts or forums is to try to maintain your company's image. What a [Edited: "Language"] shame!

(edited)

10 months ago

0

user_u9v7pp

4 Messages

10 months ago

So Xfinity is doing this to everybody! @Xfinity Support : there is no point in trying to resolve every person who is writing here, STOP cheating people!!!

3

bubbyjo2002

Visitor

 • 

12 Messages

Exactly they're paying people to try to act like they're giving due diligence into each case but the truth is *as said before they are [Edited: "Inflammatory"] scamming hard working Americans no point in trying to resolve as you said. The intention it's clear they don't care about the customers. [Edited: "Solicitation"]

(edited)

10 months ago

0

XfinitySheila

Official Employee

 • 

978 Messages

 

bubbyjo2002 I understand why you feel that way and assure you that is not our intention. Please do reach out to us via private messaging if you change your mind. We'd love to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_u9v7pp

4 Messages

@bubbyjo2002​ : I agree with you as that seems to be the only option left. 

10 months ago

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