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Being charged for "unreturned equipment" we haven’t had for years and now being denied any kind of refund for it.
I’ve been charged for unreturned equipment since 2022 ($14-15 monthly). I’ve called several times and no one helps. I had a $240 claim that was submitted which was denied by their financial team. They offered me $60 instead which was never applied to my account. they still are charging me $15 a month. [Edited: Solicitation] Clearly comcast does care about ripping their customers off, this should be illegal and I’ve seen several posts with the same issue. Comcast why do you steal from your customers?
XfinityTony
Official Employee
•
968 Messages
16 days ago
@user_zg8ya4, thank you for your post. I am sorry to hear that you continue to deal with the unreturned equipment. Our team can help. We can get the equipment removed and then credit you for the charge. Please, keep in mind that you have 120 days to dispute any charge on your bill. I will definitely review your records to locate your first dispute for the charge. Please, send a DM with your full name and address to Xfinity Support, so we can help. We'll see you there!
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