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1 Message

11/14/2026 1:53 PM

Being charged for TV box I do not have

I do not have an Xfinity TV box and I am being billed $14 a month for it. How do I get that charge off my bill?

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Official Employee

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2.7K Messages

2 hours ago

 

user_4h9s5d Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….

 

 

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