Visitor
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4 Messages
Being charged for storm ready Wi-Fi that was returned
The storm ready Wi-Fi was returned in the exact same box with the rest of the other equipment that was sent to me by Xfinity.
Proof of return 1z9y648r0306528335
I never authorized to purchase the equipment. I was told it was an additional $7 a month. I’ve made numerous phone calls and I’ve been told several times that the credit would be issued and not until the phone call I made on 6/6 was I told that this was for equipment I purchased. I did not purchase the equipment. It was returned, and you accepted the return. Issue credit of $94.41 for the equipment that was returned, and you accepted.
XfinityJeffB
Official Employee
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519 Messages
2 months ago
Hello user_wfm1p0, thank you for reaching out here in our Xfinity Community forum. I understand how frustrating this type of situation can be, and I want to help. To proceed, I would need some account information we should keep private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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