U

Visitor

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1 Message

Sat, Jul 23, 2022 11:02 AM

being charged for services I did not receive

Hello,

I recently moved and cancelled service at my old address on the first day of the billing cycle. I was told by the representative that the cost would be prorated to $1.64 which would be reflected in a final bill and to turn off auto-pay. Despite mail being forwarded to my new address, no such bill ever arrived. After paying the amount I was told online it still says I owe $47.36.

Second, I had an issue setting up my modem at my new address that required a technician visit. I paid the $100 fee on my first bill. This charge has reappeared on my second bill.

I'm not keen on forking over $147.36 for computer/clerical errors and would appreciate some help!

Thanks in advance.

Accepted Solution

Official Employee

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527 Messages

5 months ago

Hi, @user_9e09ef! Thank you for reaching out for assistance with your bill. We're happy to review your balance and bill with you. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

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