2 Messages
Being charged for equipment we never had, after canceling internet service
Hello,
I keep receiving calls and emails from Xfinity to PAY for equipment that I never had (cable box). When I opened my account, I performed a self-install for Internet and that's it. We never even had cable tv or phone service, only internet. I used my own modem and wireless router that I purchased from a retail store.
Is this an Xfinity scam for cancelling the service? It's been going on so long, it feels like harassment.
I see a lot these exact same situations posted here and on the Internet. This week we got a payment due in the mail of $114.83
Please, it's not fair to be charged for something that we never had.
Thank you.
EG
Expert
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121.3K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2.4K Messages
3 years ago
Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with your account billing and equipment related concerns. We can definitely get to the bottom of what exactly is going on together. Firstly, send us a private message with your full name and complete service address so we can pull up your account on our end.
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