1 Message
Being charged for equipment I returned
I recently switched my internet plan (same speed but lower cost) and was sent a flex box which I didn’t ask for or need. I already had one. I was assured on the phone I wasn’t being sent one yet it arrived a couple days later. I brought both to my local Xfinity store and have a receipt showing the old one was returned. Yet when I log into my account it is asking me to approve a change to my bill adding the $5 rental fee for a second flex box, which I don’t have. I have 1 in my home. I will not approve it. Can someone remove it? The phone agents haven’t been helpful at all. I’ve spent way too much time on this as it is. Thank you.
XfinityJamesC
Official Employee
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2.1K Messages
1 year ago
Greetings, @user_h0hrxt! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're still being charged for a second Flex box, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityMarcos
Official Employee
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2.3K Messages
1 year ago
@user_h0hrxt, I appreciate you working with us to help get you taken care of. Have a great weekend!
- XfinityMarcos
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