ehamilton2004's profile

New Poster

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2 Messages

Sun, Feb 7, 2021 2:00 PM

Being charged for equipment and services I didn't have. Want a refund.

I have been charged for having the cable box and remote that has the capability of voice activation and for the box to record 20 hours of shows, etc. Which I never had the capability to do until I recently tried to download the Peacock app and found out I couldn't do this. I found the equipment I had was not capable of doing this. Why was I charged for this when I did have the equipment to do this? I feel I am owed a refund for the at least 6 months I have been paying this and didn't have the capability to use it. I am so tired of you charging for things don't have and charging way too much for your services. Ready to drop you for good. Please let me know what you are going to do about this.

Responses

ComcastStephani

Official Employee

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83 Messages

2 m ago

Hello @ehamilton2004, and thank you for reaching out about the charges for the equipment. I am sorry to hear the feature to use the voice feature and recording hasn't worked for you, they're great features, and I'd love to look into the cost difference between the box that you have and our stanard boxes to see what we can do for the pricing. Can you please send over a Private Message with your name and address by selecting my username and then selecting Send Message? Thank you, and I look forward to further reviewing with you! 

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